I just placed an order. When will it ship?
We try our best to ship items as fast as we can. Please allow 6-8 weeks for all PRE-ORDER SHOE items. During special promotions ONLY, MTO items will ship within 2-3 weeks, and IN STOCK items ship within 24-48 hours. Tracking numbers will be supplied once the order ships. If you have any questions, please contact sales@themaddoxbrand.com.

I am not in love with my order. Can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We also offer refunds on any unworn and unused items. We give you 7 days from date of delivery to send it back to us for a full refund. Returns must be sent back to us in new and original condition. NO REFUNDS AFTER 7 DAYS!

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already shipped please use our easy return system to get a full refund.

I have entered an incorrect address. How can I update it?
Email us at sales@themaddoxbrand.com to ensure the address gets updated.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 2-5 business days.

I have a question that wasn't answered. Can you please help?

Email us at sales@themaddoxbrand.com to get your questions answered.